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Privacy policy

Last updated: June 2026

At Acre & Artisan, we are committed to protecting and respecting your privacy. This Privacy Policy explains how Acre & Artisan LTD ("we", "our", or "us") collects, uses, processes, and safeguards your personal data when you visit our website acreandartisan.co.uk (the "Site"), interact with our customer care team, or make a purchase from our collection. We operate in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the Purposes of these regulations, Acre & Artisan LTD acts as the "Data Controller."

1. Information We Collect To provide you with our curated collections and exceptional customer support, we collect the following types of personal data:

• Identity & Contact Data: Your full name, billing address, delivery address, email address, and telephone number.

• Transaction Data: Details about payments to and from you, and comprehensive details of products you have purchased from us. (Note: We do not store financial card data; all transactions are securely handled by our encrypted, PCI-compliant third-party payment processors like Shopify Payments, Apple Pay, and Klarna).

• Technical & Usage Data: Your IP address, browser type, operating system, time zone setting, and data regarding how you navigate and interact with our Site.

2. How and Why We Use Your Data We will only use your personal data when the law allows us to. Most commonly, we use your data under the following legal bases:

• Performance of a Contract: To process, manufacture, pack, track, and successfully deliver your order selections to your property across our multi-warehouse fulfillment network.

• Legitimate Interests: To provide customer service through our care team, optimize our website user experience, manage fraud prevention, and maintain network security.

• Consent: Where you have opted in to receive our brand updates, lookbooks, or promotional emails via our subscription forms. You can easily withdraw this consent at any time.

3. Data Sharing & Third-Party Curation Logistics We do not sell your personal data to third parties. However, to fulfil your orders and operate as a premier digital retail house, we must share specific data elements with trusted partners:

• Logistics & Delivery Partners: We share your name, delivery address, and telephone number with our specialized courier networks to coordinate successful deliveries (including separate shipments if items dispatch from multiple warehouse hubs).

• Artisan & Workshop Partners: Where an item is dispatched or custom-built directly from one of our partner UK workshops or international design hubs, relevant delivery details are securely shared to facilitate fulfilment.

• Technical Service Providers: This includes Shopify (our core e-commerce platform) and secure payment processors who verify financial compliance and secure transactions. All third-party partners are contractually obligated to respect the security of your personal data and treat it in accordance with UK data privacy laws.

4. Data Security & Retention We have put in place robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. Your Legal Rights Under UK data protection laws, you have rights including:

• Your right of access: You have the right to ask us for copies of your personal information.

• Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate.

• Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information under specific conditions.

• Your right to data portability: You have the right to securely transfer your data to another provider. If you wish to exercise any of these rights, please contact our privacy compliance team at Concierge@acreandartisan.co.uk 

6. Cookies & Automated Tracking: Our Site uses cookies and similar tracking technologies to ensure our online store functions seamlessly, to remember your shopping cart preferences, and to help us understand how visitors interact with Acre & Artisan.

• Essential Cookies: Strictly necessary for the technical operation of our store, allowing you to securely log in, add items to your cart, and check out safely.

• Performance & Analytics Cookies: Tools like Google Analytics collect anonymous information about how visitors navigate the Site to help us continuously refine our user experience.

• Marketing & Targeting Cookies: Track browsing habits to help deliver relevant online advertising and tailored promotional campaigns that align with your design interests. You can choose to accept all cookies or customize your settings via our cookie banner, or modify your browser settings to decline cookies at any time (though doing so may limit specific interactive functionalities on our platform).

7. Contact Us: For any questions, clarifications, or data requests regarding this Privacy Policy, please reach out to our team:

• Email: Concierge@acreandartisan.co.uk

• Phone: +44 330 533 0231

• Registered Legal Entity: Acre & Artisan LTD (Company No. 17254813)

• Operating Address: Unit 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom