Privacy policy

Privacy Policy

Last updated: June 2026

At Acre & Artisan, we are committed to protecting and respecting your privacy. This Privacy Policy explains how Acre & Artisan LTD ("we", "our", or "us") collects, uses, processes, and safeguards your personal data when you visit our website acreandartisan.co.uk (the "Site"), interact with our concierge studio, or make a purchase from our collection.

We operate in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For the purposes of these regulations, Acre & Artisan LTD acts as the "Data Controller."

1. Information We Collect

To provide you with our curated garden architecture and exceptional studio support, we collect the following types of personal data:

• Identity & Contact Data: Your full name, billing address, delivery address, email address, and telephone number.

• Transaction Data: Details about payments to and from you, and comprehensive details of products you have purchased from us. (Note: We do not store financial card data; all transactions are securely handled by our encrypted, PCI-compliant third-party payment processors like Shopify Payments, Apple Pay, and Klarna).

• Technical & Usage Data: Your IP address, browser type, operating system, time zone setting, and data regarding how you navigate and interact with our Site.

2. How and Why, We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use your data under the following legal bases:

• Performance of a Contract: To process, manufacture, pack, track, and successfully deliver your timber assets and order selections to your property.

• Legitimate Interests: To provide customer service through our concierge studio, optimize our website user experience, manage fraud prevention, and maintain network security.

• Consent: Where you have explicitly opted in to receive our brand updates, lookbooks, or promotional emails via our subscription forms. You can easily withdraw this consent at any time.

3. Data Sharing & Third-Party Curation Logistics

We do not sell your personal data to third parties. However, to fulfil your orders and operate as an elite curation house, we must share specific data elements with trusted partners:

• Logistics & Freight Providers: We share your name, delivery address, and telephone number with our specialized heavy-freight and pallet couriers to coordinate successful kerbside deliveries.

• Artisan & Workshop Partners: Where an item is dispatched or custom-built directly from one of our partner UK workshops, relevant delivery details are securely shared to facilitate fulfilment.

• Technical Service Providers: This includes Shopify (our core e-commerce platform) and secure payment processors who verify financial compliance and secure transactions.

All third-party partners are contractually obligated to respect the security of your personal data and treat it in accordance with UK data privacy laws.

4. Data Security & Retention

We have put in place robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, tax, or statutory warranty reporting requirements.

5. Your Legal Rights Under UK GDPR

Under UK data protection laws, you possess comprehensive rights regarding your personal information, including the right to:

• Access a copy of the personal data we hold about you.

• Rectify or correct any incomplete or inaccurate data.

• Erase your personal data from our systems (where legally permissible).

• Object to or restrict the processing of your data under specific conditions.

• Data Portability to securely transfer your data to another provider.

If you wish to exercise any of these rights, please contact our privacy compliance team at Concierge@acreandartisan.co.uk.

6. Cookies & Automated Tracking

Our Site uses cookies and similar tracking technologies to ensure our online studio functions seamlessly, to remember your shopping cart preferences, and to help us understand how visitors interact with Acre & Artisan.

• Essential Cookies: These are strictly necessary for the technical operation of our store. They allow you to securely log in, add timber assets to your cart, and check out safely.

• Performance & Analytics Cookies: We utilize tools like Google Analytics to collect anonymous information about how visitors navigate the Site (e.g., which product pages are viewed most frequently). This data allows us to continuously refine our user experience.

• Marketing & Targeting Cookies: These cookies track your browsing habits to help us deliver highly relevant Google Shopping ads and tailored promotional campaigns that align with your design interests.

Managing Your Preferences: When you first visit acreandartisan.co.uk, a cookie compliance banner will appear. You can choose to accept all cookies or customize your settings. Furthermore, you can modify your personal web browser settings to decline cookies at any time, though doing so may limit specific interactive functionalities and checkout features on our platform.

7. Contact Us

For any questions, clarifications, or data requests regarding this Privacy Policy, please reach out to our studio:

• Email: Concierge@acreandartisan.co.uk

• Phone: +44 330 533 0231

• Registered Legal Entity: Acre & Artisan LTD (Company No. 17254813)

• Operating Address: Unit 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH